Terms & Conditions, Return & Refund Policy

Last Updated: 07-04-2026

Welcome to Tabaya. By accessing or using our website (https://www.tabayabd.com), you agree to comply with and be bound by the following Terms & Conditions, along with our Return & Refund Policy. Please read them carefully.

1. General Terms

  • By placing an order, you confirm that all information provided is accurate and complete.
  • We reserve the right to refuse or cancel any order at our discretion.
  • Prices and product availability are subject to change without prior notice.
  • We may update these terms at any time without prior notice.

2. Orders & Confirmation

  • Once you place an order, you will receive a confirmation via phone, SMS, or email.
  • Orders are processed only after confirmation.
  • If we are unable to reach you, the order may be canceled.

3. Product Information

  • We try to ensure that all product descriptions, images, and prices are accurate.
  • However, slight variations in color or design may occur due to lighting or screen differences.
  • Products are subject to availability.

4. Delivery Policy

  • Delivery time may vary depending on location.
  • Delays may occur due to unforeseen circumstances (weather, courier issues, etc.).
  • Customers must provide correct delivery details. We are not responsible for delays due to incorrect information.

5. Return Policy

We want you to be satisfied with your purchase. You may request a return under the following conditions:

  • The product is damaged, defective, or incorrect
  • You notify us within 24–48 hours after receiving the product
  • The product is unused and in its original condition (with packaging)

Note:

  • Returns will not be accepted for used or damaged items caused by the customer
  • Some items (e.g., clearance or special sale items) may not be eligible for return

6. Refund Policy

  • Once your returned product is received and inspected, we will notify you بشأن approval
  • If approved, your refund will be processed within 3–7 working days
  • Refunds may be issued via:
    • Mobile banking (bKash/Nagad)
    • Bank transfer

Delivery charges are non-refundable, unless the return is due to our mistake (wrong/damaged product).

7. Exchange Policy

  • Exchange is allowed only for size issues or defective products (if applicable)
  • Exchange requests must be made within 24–48 hours of receiving the product
  • Customers may need to bear delivery charges for exchanges (depending on the case)

8. Cancellation Policy

  • Orders can be canceled before shipment confirmation
  • Once shipped, cancellation is not possible

9. Limitation of Liability

  • We are not liable for any indirect or consequential damages arising from the use of our products or services
  • Our maximum liability is limited to the purchase amount of the product

10. Contact Information

For any queries regarding orders, returns, or refunds, please contact us:

Business Name: Tabaya
Website: https://www.tabayabd.com
Email: tabayabd2@gmail.com
Phone: 01914624320